top of page

Shipping & Returns 

Shipping Policy

Shipping Policy

I carefully package each order in eco-friendly, plastic-free packaging to ensure your item arrives safely and beautifully.

All items are handmade and usually ship within 1-3 business days of placing your order.

Orders in the UK are shipped via Royal Mail or EVRI free of charge.

Delivery times vary depending on location, but most orders arrive within 2-5 business days.

Return & Exchange Policy

Return & Exchange Policy

Your satisfaction is very important to me! If you change your mind or are not completely happy with your purchase, you can request a return or exchange within 14 days of receiving your order.

Items must be unused, in their original condition, and their original packaging.

Please contact me via email with your order number and details about the issue, and I will guide you through the return process.

Once the item is received and checked, a full refund will be issued, or an exchange will be arranged if preferred. Returns and exchanges are straightforward to ensure you can shop with confidence.

🌍 The Stitchog Studio Difference: Where Two Cultures Create Magic

​A Personal Journey from Ukraine to Wales

Our founder's journey from Ukraine to the Welsh valleys brought together two rich textile traditions that share surprising connections. Both cultures value handcrafted beauty, connection to nature, and the importance of preserving heritage through making. This unique cultural fusion creates designs that feel both familiar and refreshingly original.

Healing Through Making

Born from a personal journey through depression and stress, Stitchog Studio understands the therapeutic power of creative work. Every kit is designed not just to create beautiful objects, but to provide moments of peace, accomplishment, and joy in busy modern life.

Progressive Learning Philosophy

We believe in growing with our makers. Start with a simple fabric art kit, progress to slow stitching, try your hand at quick projects – each step builds skills and confidence. Many customers begin as complete beginners and develop into accomplished textile artists through our carefully designed progression system.

🎯 Choose Your Creative Adventure
New to Crafting?

Start with our Fabric Art Kits – no experience needed, beautiful results guaranteed, and the perfect introduction to working with fabric and color.

Seeking Stress Relief?

Our Slow Stitching Kits offer meditative, mindful making that naturally calms busy minds and provides a peaceful escape from daily pressures.

Want Quick Satisfaction?

Quick Stitch Projects deliver the joy of completion in just one or two sessions – perfect for busy schedules and instant gratification.

Building Skills?

Follow our progression pathway: start simple, build confidence, learn techniques, and develop into the textile artist you never knew you could be.

Opening Hours

Mon - Fri: 8 am - 7 pm

​​Saturday: 10 am - 6 pm

​Sunday: off

Come Visit

Address: Fairwater Workshops, Unit 5,  Norbury Rd, Cardiff CF5 3BG, UK

email: send message 

© 2025 by Alona Nesterenko.

Stitchog Studio is a trading name of Inspirations by Alona Ltd. 
Registered in England and Wales. Company No. 15258746 

bottom of page